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Thread: inclouddrive double charged me this month

  1. #1
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    Default inclouddrive double charged me this month

    I had paid last month for a month subscription and when it was about to expire they charged me again on my CC for the next month and then 5 days later another charge shows up on my CC. I had to cancel my paypal card because they were ripping me off. I cant file a claim until this last transaction goes through. Also paypal might cancel my account or not refund since it was used for a file sharing site. Has anyone had this happen and what should I do to get my money back for the double charge ? The last time this happened with another company they used my CC to shop on amazon for big screen tvs and stuff. It just pisses me off when this happens and inclouddrive is like the only one we can use anymore on here.

  2. #2
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    Default Re: inclouddrive double charged me this month

    Paypal isn't going to cancel your card for using it on a file host.



  3. #3
    Kirkyeehee Guest

    Default Re: inclouddrive double charged me this month

    I'd be contacting inclouddrive and asking what the hell is going on with the double charging. This is how it all started with OTEUpload... Just saying...

    There used to be a thread here to contact the owners of inclouddrive as well but I don't see it around anymore so maybe it was trashed. (I may have over-looked it though)

  4. #4
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    Default Re: inclouddrive double charged me this month

    [MENTION=1538728]inclouddrive[/MENTION] read this thread

  5. #5
    inclouddrive is offline Inclouddrive Affiliate Manager Starting to post!
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    Default Re: inclouddrive double charged me this month

    Hello,

    For the recurring payment related questions kindly contact support@inclouddrive.com

    Regards
    Luis

  6. #6
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    Default Re: inclouddrive double charged me this month

    Thanks guys I will try contacting customer support again.

  7. #7
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    Default Re: inclouddrive double charged me this month

    This was the reply I got the other day and instead of refund for the double charge I get this reply.
    Dear Sir or Madam,

    Your subscription is canceled. You will not be charged the next month.

    Thank you for your understanding, we appreciate your help!

    Kind regards,

    Fuertes Moreno
    InCloudDrive.com / Support Executive
    My second email reply to them

    ​My Problem is inclouddrive originally charged me Sept 28th and should have been good till Oct 28th with no auto renewal
    cause I turned that off but they charged me again on the Oct 19th as shown and then again on the Oct 27th.
    My account shows good till Nov 26 2014 so inclouddrive owes me a refund for a month to my paypal account myemail@gmail.com
    or extend my account for another month. Please reply with better solution than just cancelling my subscription.I should not be charged twice in one month for 30 days service.
    Thank You

  8. #8
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    Default Re: inclouddrive double charged me this month

    [MENTION=1538728]inclouddrive[/MENTION] re-read new message posted thx.

  9. #9
    inclouddrive is offline Inclouddrive Affiliate Manager Starting to post!
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    Default Re: inclouddrive double charged me this month

    Quote Originally Posted by bayourebel View Post
    This was the reply I got the other day and instead of refund for the double charge I get this reply.
    Dear Sir or Madam,

    Your subscription is canceled. You will not be charged the next month.

    Thank you for your understanding, we appreciate your help!

    Kind regards,

    Fuertes Moreno
    InCloudDrive.com / Support Executive
    My second email reply to them

    ​My Problem is inclouddrive originally charged me Sept 28th and should have been good till Oct 28th with no auto renewal
    cause I turned that off but they charged me again on the Oct 19th as shown and then again on the Oct 27th.
    My account shows good till Nov 26 2014 so inclouddrive owes me a refund for a month to my paypal account myemail@gmail.com
    or extend my account for another month. Please reply with better solution than just cancelling my subscription.I should not be charged twice in one month for 30 days service.
    Thank You
    As I mentioned above please contact support for these questions I am not from sales.

  10. #10
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    Default Re: inclouddrive double charged me this month

    I had this same issue and waiting to hear back now.

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